At Pawprint Press, we have always strived to provide the best service to our customers, including affordable and timely shipping. Until now, we have been using S.F. Express for our international shipping needs as it allowed us to offer significantly lower shipping costs to our customers. Direct shipping from the manufacturing country, predominantly China, allowed us to make savings of up to 50% for our European customers and as much as 80% for our customers in the Asia Pacific region compared to shipping from the US.
Moreover, we have occasionally used S.F. Express to ship to customers in the Americas to reduce freight time and cost, which in turn helped us keep a lower retail price on some of our products. Since 2023, we have been fulfilling most products from our own facility in California with DHL, UPS, and USPS. However, we retained the use of S.F. Express for some products to enable our customers, particularly those residing overseas, to benefit from cost and time savings.
Despite these advantages, we have recently taken the difficult decision to discontinue our cooperation with S.F. Express. The primary reasons driving this decision are concerns around customer service quality, handling practice, and privacy. In keeping with our tradition of transparency, we are providing detailed explanations in this article about our concerns and the effects stemming from our decision to discontinue cooperation with S.F. Express.