Store Chat Window Privacy Policy

LAST UPDATED: APR 22, 2025

warning

The current version of Store Chat Window implements Pawel AI. Please also read the Privacy Policy of Pawel AI.

Introduction

Welcome to the Privacy Policy for Pawprint Press Official Store Chat Window. We are committed to safeguarding your personal data and ensuring your privacy rights are respected.

This policy explains what information we collect, how we use it, and your rights concerning your data.

Data Controller

Pawprint Press ("we," "us," or "our") operates Pawprint Press Official Store Chat Window and is the data controller responsible for your personal data. If you have any questions or concerns about this policy or your data, please contact us at contact@pawprint.press.

Information We Collect

Here's the data we collect:

Category	When It’s Collected	What It Includes	Stored?
Conversation Content	When you send a message via Chat Window	The text you input	Yes
User ID	When you send a message via Chat Window	email, session ID, etc.	Yes
Feature Metadata	When you send a message via Chat Window	Timestamps, etc.	Yes

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How We Use Your Information

We use the collected data solely for the following purposes:

• Providing Customer Support: Messages sent through the Chat Window are used to assist you with inquiries or issues.

• Associating Your Information with Your Pawprint Press accounts: This allows you to view certain information from your Pawprint Press account and Pawprint Press Official Store account.

• Providing Necessary Technical Support to Pawel AI: We can review the communication between you and Pawel AI and implement necessary improvements on him.

Data Sharing & Disclosure

We do not sell your personal data. We share it only with:

| Recipient | Purpose | Legal Basis | | LLM Providers | Processing your prompts to generate Pawel AI’s replies | Performance of the contract (providing the Service) | | Service Desk System Providers | Provide customer service to you | Performance of the contract (providing the Service) | | Authorities or third parties | Where required by law or to protect rights and safety | Legal obligation or legitimate interest |

You may read the data control policies of our current service desk system providers:

• Gorgias

You may read the data control policies of our current LLM providers:

• Open AI

International Data Transfers

Your data is stored by our service desk system provider(s) primarily in the United States. You may learn the details from their data control policies:

• Gorgias

Our LLM providers may process data on servers outside your country. Where required, we rely on Standard Contractual Clauses or other equivalent safeguards to protect your information.

Legal Basis for Processing

Our processing of your personal data is based on:

Consent

By using the Chat Window, you consent to the collection and use of your data as described in this policy.

Legitimate Interests

To provide and improve our services and respond to user inquiries.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Session ID: Retained until your inquiry is resolved or as required by applicable laws.

• Email Addresses: Retained until you request deletion or as required by applicable laws.

• Messages: Retained until you request deletion or as required by applicable laws.

Upon your request, we will delete your data, provided it is no longer needed for legal or operational reasons.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

To enhance data security, we follow industry best practices, including:

Encryption:

Data transmitted between you and our services is encrypted using secure protocols (e.g., TLS/SSL).

Access Controls:

Access to personal data is restricted to authorized personnel only, and authentication mechanisms are in place.

Regular Security Audits:

We periodically review our security policies and systems to identify and mitigate potential vulnerabilities.

Data Minimization:

We only collect and retain the minimum necessary data to provide our services.

If you suspect any unauthorized access or security issues regarding your personal data, please contact us immediately at contact@pawprint.press.

Children

Pawprint Press and its services are not directed to children under 13. We do not knowingly collect personal data from them.

Changes to This Policy

We may update this Privacy Policy from time to time. You can always check the "LAST UPDATED" date at the top of this page; that date marks when the new terms go into effect. Your continued use after the effective date constitutes acceptance.

Contact Us

Pawprint Press

2850 SW CEDAR HILLS BLVD, #1038

BEAVERTON, OR 97005

Email: contact@pawprint.press