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Cancel or Change Your Order

note

Orders can be cancelled or changed any time before fulfillment. Once an order enters fulfillment we can no longer stop it, and the options below will no longer be available. If your order has already shipped, please see Returns and Refunds below instead.

What you can do yourself​

  • Cancel your order and receive an automatic refund
  • Update the shipping address
  • Update the phone number and contact details
  • Check your order status and tracking

Option 1 — Your order confirmation email​

This is the fastest route, and it does not require an account.

  1. Open the order confirmation email we sent you when you placed the order.
  2. Click the "View my order" button.
  3. On the order detail page, choose the action you need — "Cancel Order" to cancel, or edit your address and contact details directly.

If you can't find the email, check your spam or promotions folder. It is sent from our store at the time of purchase.

Option 2 — The Pawprint Press Account Portal​

Sign in to account.pawprint.press to manage all of your orders in one place.

  1. Go to account.pawprint.press and sign in. We use passwordless sign-in, so we'll email you a single-use link to click — there's no password to remember.
  2. Link your Pawprint Press Official Store account. Your orders live on our Official Store, so the Portal needs this link before your order history will appear. You only have to do this once.
  3. Open the order you want to change, and choose the action you need.
caution

Linking your Official Store account is required before your orders will show up in the Portal. If you've just signed in and don't see any orders, the linkage is almost always the reason. You can link or unlink at any time from your Portal account settings — see the Account Portal Terms of Service for details.

Cancellations and refunds​

When you cancel, your money is refunded automatically to your original payment method.

Refunds usually take a few business days to appear on your statement, depending on your bank or payment provider. If a refund hasn't reached you after that, please read the Late or Missing Refunds section of our Refund Policy.

Address and contact changes​

Please make address changes as early as you can. A valid phone number is required on every order, and an incorrect address is the most common cause of a lost or delayed parcel.

Before you save a new address, please check it against our Address Format Requirements — especially for international orders, where an incorrectly formatted address can cause a delivery failure.

My order has already shipped​

Once an order is in fulfillment it can't be cancelled or redirected. Your options then are:

  • Not happy with your purchase? We accept eligible returns within 7 days of delivery. See our 7-Day Return page.
  • Quality issue, damage, or a missing item? These aren't limited by the 7-day window. Please contact us with photos as soon as possible.
  • Parcel not moving, or delivered to the wrong place? See the Reshipment section of our Shipping Policy.

Still need help?​

If your order was placed before fulfillment but you can't complete the change — or anything above isn't working the way this page describes — please contact us as soon as possible and we'll help.