Contact Us

If you have any questions about your order, or if you have any general concerns, you can reach us with any of the following methods below.

If you need to cancel your order, change your shipping address or phone number, or check your order status, you can do that yourself without contacting us — please visit our Cancel or Change Your Order page.

If you're a creator/copyright holder interested in collaborating with us, please instead visit our Collab With Us! page for more details.

Submit a Ticket

The best way to get in touch with us is to submit a ticket through our Pawprint Press Account Portal. Tickets submitted through the portal are processed at priority, and we’ll do our best to get back to you as soon as we can!

Email

We strongly recommend contacting us through the Pawprint Press Account Portal. Email inquiries are handled at a lower priority than portal tickets, and messages may occasionally get filtered out by our ticket system.

Alternatively, you can write to us at contact@pawprint.press.

When you email us, you should receive an automated response within 24 hours — usually within minutes, depending on your email service provider. Please check your spam folder: if the automated response lands there, our later emails are likely to be filtered the same way. We therefore recommend contacting us through the account portal instead.

Discord

Click here to join our Discord server! On Discord you will find Pawel, our mascot serving as a Discord Bot. Please note that Pawel does not currently carry a support system function, so for any questions or concerns, please reach out through the account portal or email.

You may also find our team members on Discord, but keep in mind that we're not allowed to answer any order-specific questions on Discord. However, we're happy to listen to your feedback or join in on the conversation!